Frequently Asked Questions
I haven't received an order or shippingconfirmation?
During checkout it says 'NL Shipping Fee €0'. Is this correct?
Yes this is correct. We offer our clients that are living in the Netherlands the service 'free shipping'. So you can just hit the "NL shipping fee €0" button.
The product I want is sold out, will it come back on BOBBILLSTORE.com?
Can I reserve a product?
How do I place an order?
Order at BOBBILLSTORE.com is quite simple. You will need to create an account in order to shop with us. This will only take a minute and once set up you'll be able to: Check out faster, save frequent addresses and many more. Just click on register (this option can be found at the top right of the website).
Start shopping by selecting the product. Place your product in your bag by clicking the "add to your bag" button. Please note: make sure you choose the correct size! The product is now placed in your bag. Finished shopping and you want to checkout? Click on the "my bag" button (this can be found at the top right of the website). Follow all steps in order to checkout. You'll get 1 (one) orderconfirmation in your e-mail when you have placed your order. Please note: sometimes our e-mails will be marked as spam. Check your spam folder for the order confirmation and make sure to add BOBBILLSTORE.com to your safe list. When payment failed and BOBBILLSTORE.com didn't received payment for the order we will cancel your order.
How long will my order take to arrive?
What are the shipping costs?
I have place an order at BOBBILLSTORE.com but I still didn't receive the package?
How can i pay on your site?
You can pay safely using any of the following: iDeal and PayPal.
Do you live or are you near the Bob & Bill store in Rotterdam. Then you can choose the option "pick up in Bob & Bill store" during checkout. Then you can pay with PayPal or iDeal. We will make sure your order will be ready at the Bob & Bill store in Rotterdam the same day! Please note: if you choose this option, your order will not be sent and you'll have to pick up your order yourself in the concept store.
I have an Bob & Bill / IWSBS gift card, can I use this card on BOBBILLSTORE.com?
How do I return an item?
Detailed information about the return or exchange of a product can be found on our RETURNS page.